We accept the following forms of payment: Visa, America Express, MasterCard, pre-paid gift cards Internationally, tabby, and Tamara

Cash on delivery is applicable only in Lebanon and if you choose COD from any other country the order will not be confirmed and will be canceled within 48 hours.

Enjoy the convenience of receiving your order at your doorstep within a speedy timeframe:

Worldwide: 4 to 10 business days

MENA countries: 3 to 4 business days

GCC countries: 2 to 3 business days

When an order is received at Khan El Kaser, our team initiates immediate processing to ensure swift delivery. Please note that orders cannot be canceled or modified once submitted. However, we value your feedback, and if you have specific reasons for wanting to cancel, kindly reach out to us at info@khanelkaser.com.

A testament to the power of our skincare products and our commitment to your satisfaction:

• We firmly believe in the transformative capabilities of our products to nourish your skin and boost your confidence
• We offer a full refund if you're not completely satisfied with your purchase within 30 days of receiving it, even if you've used up the entire product
• We stand proud behind the quality and effectiveness of our organic skincare range, reassuring you that your investment is in reliable and trusted products.
• Simply return the empty jar to initiate your refund. No complex procedures or tedious paperwork - just a hassle-free experience.
• You're allowed to return one product within the first 30 days of ordering

In the event that an item from your order is out-of-stock, we will promptly notify you via email with the expected in-stock date. Rest assured, the remaining items in your order will be shipped on time, and the out-of-stock item will be dispatched at no additional cost as soon as it becomes available.

To expedite the replacement process, kindly report any defective and/or damaged merchandise within 7 days of delivery. Please notify us via email at info@Khanelkaser.com, attaching a clear photo of the damaged goods along with a detailed description of the defects or damages.

Defective and/or damaged merchandise must be reported within 7 days of delivery in order to be replaced. Please notify us by email at info@Khanelkaser.com and send a photo of the damaged goods with a description of what is defective/damaged.

Are you sure that details are correct, and the payment is processed successfully? If that is the case, kindly send us an email to info@khanelkaser.com with your inquiry and contact details.